Privacy Policy

1. Introduction

Welcome to Creek Books! Your privacy and trust are important to us. This Privacy Policy is designed to inform you about how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any way.

By accessing our website or using our services, you acknowledge and agree to the practices described in this policy. We are committed to protecting your personal information and ensuring that your privacy is respected. This policy outlines our practices regarding the collection and handling of your information, and we encourage you to read it carefully to understand how we manage your data.

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us.

2. Information We Collect

At Creek Books, we are committed to protecting your privacy. To provide you with our services and improve your experience, we collect various types of information:

Personal Information: When you interact with our website or services, we may collect personal information that you voluntarily provide. This includes:
- Contact Details: Your name, email address, phone number, and any other contact information you provide.
- Account Information: Details related to your account or subscription, such as username, password, and payment information.
Usage Data: We collect information about how you use our website and interact with our services. This includes:
- Log Data: Information about your visit, including IP address, browser type, operating system, and the pages you accessed.
- Activity Data: Details of your interactions with our site, such as pages viewed, links clicked, and the time spent on each page.
Cookies and Tracking Technologies: To enhance your browsing experience, we use cookies and similar tracking technologies. This data helps us understand your preferences and improve our services. Specifically, we collect:
- Cookies: Small data files placed on your device that store information about your site preferences and session data.
- Tracking Pixels: Small snippets of code used to track user interactions and gather data on how users engage with our content.
Technical Data: Information related to the devices and technology you use to access our services, including:
- Device Information: Details about the device you use, such as hardware model, operating system version, and mobile network information.
- Usage Patterns: Information on how you use our website, such as the frequency of visits and interaction with features.

This information helps us tailor our services to better meet your needs and provides insights into how we can enhance your experience with Creek Books.

3. How We Use Your Information

We use the information we collect for various purposes to enhance your experience with Creek Books and to provide you with the best possible service. Specifically, we use your information for the following purposes:

To Provide and Maintain Our Services: We use your personal information to operate and manage our website, process transactions, and ensure that our services are delivered efficiently and effectively.
To Improve and Personalize Your Experience: By analyzing usage data, we can better understand your preferences and interests. This helps us tailor our website and services to better meet your needs, providing a more personalized experience.
To Communicate with You: We may use your contact information to send you updates about our services, respond to your inquiries, and provide you with important notices. This includes sending newsletters, promotional materials, and other information that may be of interest to you.
To Process Transactions: Your personal and payment information is used to process orders and manage billing. We ensure that your payment details are handled securely.
To Analyze Usage and Enhance Our Services: We use data about your interactions with our website to analyze trends and user behavior. This helps us identify areas for improvement and develop new features or services.
To Ensure Legal Compliance: We may use your information to comply with legal obligations, enforce our terms of service, and protect the rights, property, and safety of Creek Books, our users, and others.
To Prevent Fraud and Ensure Security: Your information helps us detect and prevent fraudulent activities, unauthorized access, and other security threats to our website and services.

By using your information in these ways, we aim to provide you with a seamless and efficient experience while maintaining the highest standards of privacy and security.

4. How We Share Your Information

We are committed to protecting your privacy and will only share your personal information under specific circumstances:

Service Providers: We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, email delivery, data analysis, and customer service. These providers are contractually obligated to protect your information and use it solely for the purposes for which we disclose it to them.
Legal Obligations: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or legal proceedings. This may also include responding to requests from governmental authorities or regulatory bodies.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will ensure that your information is handled in accordance with this Privacy Policy during and after any such business changes.
Consent: We may share your information with your consent or at your direction. For example, if you authorize us to share your data with another service or organization, we will do so in accordance with your instructions.
Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others. This includes enforcing our terms and conditions and protecting against fraudulent or illegal activities.

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

At Creek Books, we prioritize the security of your personal information and are committed to safeguarding it against unauthorized access, use, or disclosure. We have implemented a range of security measures to protect your data, including:

Encryption: We use advanced encryption technologies to secure sensitive information transmitted between your browser and our servers. This helps protect your data from being intercepted or accessed by unauthorized parties.
Access Controls: We restrict access to your personal information to authorized personnel only. Our employees and contractors are required to adhere to strict confidentiality and data protection practices.
Secure Servers: Our servers are hosted in secure facilities with robust physical and network security measures in place to prevent unauthorized access and ensure the integrity of your data.
Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems. This helps us maintain a high level of security and respond promptly to emerging threats.
Incident Response: In the event of a security breach or data incident, we have established procedures to respond swiftly and effectively. We will notify affected users as required by applicable laws and take necessary steps to mitigate any potential impact.

Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to take appropriate precautions, such as using strong passwords and keeping your account information confidential, to further safeguard your personal data.

6. Your Rights

As a user of Creek Books, you have certain rights regarding your personal information. Depending on your location and applicable data protection laws, you may have the following rights:

Right to Access: You have the right to request a copy of the personal information we hold about you. This allows you to confirm that we are processing your information and to receive a summary of the data we hold.
Right to Rectification: If you believe that any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
Right to Erasure: Under certain circumstances, you may request the deletion of your personal information. This right is applicable when the information is no longer necessary for the purposes for which it was collected, or if you withdraw your consent on which the processing is based.
Right to Restriction of Processing: You can request that we restrict the processing of your personal information under certain conditions. This means that we can still store your data but will not process it further.
Right to Data Portability: You have the right to request that we transfer your personal information to another organization or to you in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal information if the processing is based on legitimate interests or for direct marketing purposes. We will stop processing your information unless we have compelling legitimate grounds to continue.
Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time. This will not affect the legality of processing carried out before you withdrew your consent.

To exercise any of these rights, please contact us using the contact details provided in Section 10 of this Privacy Policy. We will respond to your request within the timeframe required by applicable data protection laws.

7. Cookies and Tracking Technologies

Cookies are small data files placed on your device by websites you visit. They help us enhance your experience by remembering your preferences, settings, and interactions with our site. Cookies allow us to:

Improve Functionality: Remember your login details and preferences to provide a personalized experience.
Analyze Usage: Track how you use our site to improve our services and offer relevant content.
Offer Targeted Advertising: Deliver advertisements based on your interests and interactions with our site.

You can manage and control cookies through your browser settings. Most browsers allow you to block or delete cookies, but this may affect your ability to use certain features of our website. For detailed instructions on how to manage cookies, please refer to your browser’s help section.

Tracking Technologies

In addition to cookies, we use other tracking technologies, including:

Web Beacons: Small, transparent graphics that are used to track user activity on our site. They help us understand how users interact with our content and improve our services.
Pixels: Embedded code in web pages or emails that allows us to track user behavior and measure the effectiveness of our marketing campaigns.

These technologies help us gather information about your interactions with our site, such as pages viewed and links clicked. This data is used to analyze trends, administer the site, and gather demographic information.

Managing Tracking Technologies

You can adjust your browser settings to control how cookies and tracking technologies are used. For example, you can:

Disable Cookies: Most browsers allow you to disable cookies or notify you when cookies are being used.
Opt-Out of Tracking: Some third-party tracking technologies provide opt-out options. Check their respective privacy policies for more details.

Please note that disabling cookies or tracking technologies may impact your experience on our site and limit the functionality available to you.

Changes to Our Use of Cookies and Tracking Technologies

We may update our use of cookies and tracking technologies from time to time. Any changes will be reflected in this section of our Privacy Policy. We encourage you to review this section periodically to stay informed about our practices.

8. Third-Party Links

Our website may contain links to other websites that are not operated or controlled by Creek Books. These third-party links are provided for your convenience and to offer additional resources or information that may be of interest to you.

Please be aware that Creek Books is not responsible for the privacy practices, content, or policies of these external sites. When you click on a third-party link, you will be directed to a different website, and we encourage you to review the privacy policies and terms of service of those sites before providing any personal information.

The inclusion of these links does not imply endorsement by Creek Books of the linked site or any association with its operators. We have no control over and assume no responsibility for the content, privacy practices, or any other aspects of third-party websites.

If you have any concerns about a third-party site or its practices, please contact the site directly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will post the updated Privacy Policy on our website with an updated effective date.

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information. Your continued use of our website and services after any modifications to this Privacy Policy will constitute your acceptance of the updated terms.

If the changes are significant, we may provide a more prominent notice or notify you directly through email or other communication channels.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please feel free to reach out to us. We are here to help!

Creek Books
Email: support@creekbooks.app
Address: 138 Kelvin Drive, Morningside Manor, Sandton, 2057

We strive to respond to all inquiries promptly. Your feedback and concerns are important to us.